How do I enroll in Digital Banking?
FAQ
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Have a question? We’ve got you covered with all the answers and support you need to bank with confidence.
Answers for your questions.
Whether you’re curious about the nuts and bolts of digital banking or ready to open your very first account, we’ve gathered the answers you need right here. If you can't find what you're looking for, we're only a message away!
Getting started is simple. Just click download our mobile app. You’ll need your account number and a few personal details to verify your identity, and you’ll be managing your money in minutes.
Can I use my card with Apple Pay or Google Pay?
Absolutely! You can add your Optimus debit card to your digital wallet in seconds. It’s a secure, touch-free way to pay at your favorite local shops and online retailers without needing your physical card.
What should I do if I lose my debit card?
Don’t worry, we’ve got you covered. You can instantly "Freeze" your card through our mobile app to prevent unauthorized spending. Once you’ve secured it, give us a call or stop by a branch, and we’ll get a new card in your hands.
How do I deposit a check from my phone?
Skip the trip to the branch! Just log in to our app, select "Deposit," and snap a clear photo of the front and back of your endorsed check. It’s secure, fast, and stays right in your pocket.
I forgot my password. How do I get back in?
Click "Forgot Password" on the login screen, and we’ll send a secure verification code to your email or phone. You’ll be back in your account and moving forward in no time.
How do I stay updated on my account activity?
Stay in the loop with custom alerts! You can set up real-time notifications for large purchases, low balances, or direct deposits right in our app. It’s the easiest way to keep a pulse on your money without even logging in.
Can I open an account online?
Yes! You can skip the trip to the branch and open your account digitally in under five minutes. No stacks of paper, just a simple process to help you join our community today. View our checking options here.
Do I need to notify the bank before I travel?
We love seeing our neighbors explore! To ensure your card works seamlessly while you’re away, you can quickly submit a Travel Notice through the "Cards" section of our app or online dashboard.
Where can I find my routing and account numbers?
You can quickly find your routing and account numbers by logging into Mobile Banking and selecting "Account Details" under your chosen account.
You can also find them at the bottom of your personal checks. The routing number is the 9-digit code on the far left, followed by your unique account number.
How can I avoid overdraft fees?
We’re here to help you stay on track. We recommend setting up "Low Balance Alerts" in your Digital Banking settings so you’ll get a notification the moment your balance dips below a certain amount.